CaixaBank approves its adhesion to help mortgagees in difficulties


CaixaBank’s board of directors has approved adherence to the Codes of Good Practices that integrate support measures for mortgagees with difficulties. After several weeks of negotiation between the Ministry of Economic Affairs and the employers of the financial sector, the Council of Ministers approved on Tuesday the Royal Decree-Law to alleviate the mortgage burden of more than one million vulnerable families or at risk of vulnerability due to the Euribor rise.

The regulation improves the treatment of vulnerable families, opens a new framework of temporary action for families in risk of vulnerability due to rate hikes and adopts improvements to facilitate the early amortization of credits and the conversion of mortgages to a fixed rate. The two Codes of Good Practices are voluntarily adhered to by financial institutions, which will be obliged to comply with them once signed.

CaixaBank’s board of directors has approved the entity’s adherence to the extension of the Current Code of Good Practices and the new Code for the middle classes. It thus becomes the first entity to commit to applying this package of measures, with which it seeks anticipate and alleviate possible difficult situations that some households may have in the future to pay the mortgage on their first home as a result of the rise in interest rates. The bank points out that CaixaBank has been the most active entity in granting aid under the Code of Good Practices and has carried out 35% of the operations in the sector as a whole.

The president of CaixaBank, José Ignacio Goirigolzarri, explained that the board of directors has made the decision to adhere to the new initiatives because they are “the main stakeholders” in supporting society as a whole and, especially, their clients in difficulties. “We have always done it, we do it today and we are going to continue doing it in the future because we have the commitment and the duty to contribute to the economic and social well-being of the country”, he stated.

For his part, the CEO, Gonzalo Gortázar, stressed that CaixaBank “is in a very solid position to continue helping families and businesses and to contribute to the more moderate impact of the economic deterioration that may occur”. Likewise, he has highlighted the fundamental role that banks play in the economy and society. “We fulfill a basic social function”, he assured. The bank wants to demonstrate, with its adherence to the Codes, its commitment to be close to people to contribute to your financial well-being, especially in times of greatest difficulty.

The entity has also highlighted that its social vocation is reflected in three large areas: aid to customers with difficulties (improving the conditions of 360,000 mortgages since the previous crisis), financial inclusion (with the network of branches and ATMs largest in the country and the commitment not to abandon populations) and that of the social initiatives (including the social dividend to the “la Caixa” Foundation).


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