Calviño confirms the creation of the Financial Customer Ombudsman
The Minister council plans to approve this Tuesday the draft law of creation of the Independent Administrative Authority for the Defense of Financial Clientsafter receiving the favorable opinion from the Council of State last week, as confirmed on Tuesday by the First Vice President of the Government, Nadia Calvino.
The Minister of Economic Affairs and Digital Transformation has also explained, in statements to RNE, that this figure will have the power to impose sanctionsfor example, due to non-compliance with aid measures for mortgaged families if financial institutions decide to join them.
These measures for affected families due to the rapid rise in interest rates will also be approved this Tuesday in the Council of Ministers, as explained by the vice-president. The Financial Client Defense Authority will involve the implementation of a mechanism that will unify the claims services of the Bank of Spain, the National Securities Market Commission (CNMV) and the General Directorate of Insurance and Pension Funds (DGSFP).
The resolutions of the Defense Authority will be binding
The future figure will be endowed with autonomy and independence and it will resolve the claims of customers who have not been satisfied with the response given by the customer service of their financial institutions.
The text that will be submitted for approval by the Council of Ministers in the second round maintains that the resolutions of the Defense Authority will be binding on financial entities When the amounts claimed are less than €20,000. This mechanism will also be free for customers and will be financed with a fee of 250 euros that entities will have to pay for each admitted claim.
Calviño has indicated that he hopes that this new figure will come into operation next year and has explained that it is an additional protection measure for clients of financial institutions, which will prevent them from having to appeal to the courts.
*The article has been translated based on the content of lainformacion.com. If there is any problem regarding the content, copyright, please leave a report below the article. We will try to process as quickly as possible to protect the rights of the author. Thank you very much!
*We just want readers to access information more quickly and easily with other multilingual content, instead of information only available in a certain language.
*We always respect the copyright of the content of the author and always include the original link of the source article.If the author disagrees, just leave the report below the article, the article will be edited or deleted at the request of the author. Thanks very much! Best regards!
For all the latest news click here
Denial of responsibility! termbeamer.com is an automatic aggregator around the global media. All the content are available free on Internet. We have just arranged it in one platform for educational purpose only. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials on our website, please contact us by email – at email@example.com The content will be deleted within 24 hours.