ChatGPT integrates with Slack to help users summarize chat threads and manage other requests. The move reflects a race among tech companies to equip their tools with generative AI that can create new text, images and other content based on past data.
Salesforce Inc said on Tuesday it is working with ChatGPT maker OpenAI to add a chatbot feel to its Slack collaboration software, as well as bring generative artificial intelligence to its general enterprise software.
The San Francisco-based company said the technology, which it calls EinsteinGPT, combines its proprietary AI with external partners, including OpenAI, to help businesses generate email designs, customer account information and computer code. ChatGPT also integrates with Slack to help users summarize chat threads and manage other requests.
The move reflects a race among tech companies to equip their tools with generative AI that can create new text, images and other content based on past data.
For example, Microsoft’s OpenAI technology — a company it invests in — can create meeting notes across product teams, as well as offer email responses to suppliers through a Viva Sales subscription. . Teams compete with Slack.
Salesforce CEO Clara Shih said in a press briefing that the announcement is in response to business demand for the emerging technology. He said Salesforce’s proprietary data and AI models help differentiate its offering.
Salesforce’s generative AI tools help companies “completely reinvent the way they interact with their customers,” he said.
Salesforce also announced a fund to invest in generative AI startups.
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