The festival was abruptly canceled, leaving thousands of ticket holders stranded in the Chicago area – NBC Chicago


A month ago, eight Chicago-area women paid for tickets to Solfest and Sol Comedy Jam 2023, hosted by Music Getaway, but the event was abruptly canceled 24 hours before they were due to leave.

Billed as an “R&B fan’s dream weekend,” the event featured artists such as Ludacris and Ashanti, but the sudden cancellation left fans and artists in the dark.

“We booked these trips in September,” said ticket holder Litanya Matlock. “The promoter is not responsible. They only point fingers at the complex.

With their vacation approved and plane tickets booked, they decided to pay for new hotel rooms out of pocket so they could still take their dream trip.

“We were very disappointed at first, but we decided to continue,” said ticket holder Tiffany Moore.

However, the group said it lost more than $12,000 from the canceled event.

“It’s extra money that we plan to use for excursions and pocket money, he now has a room that we paid for,” Moore explained.

The women said the promoter of Music Getaways did not provide any assistance to ticket holders. The event’s hotel and resort accused the organizers of not paying according to the contract, which led to the cancellation of the event.

The Hard Rock Hotel Punta Cana issued the following statement, offering people discounted rooms:

“Dear participants of Sol Fest 2023 and Sol Comedy Jam 2023:

“Hard Rock Hotel & Casino Punta Cana regrets to announce that due to circumstances beyond our control and the performers’ control, Sol Fest 2023 and Sol Comedy Jam 2023 at the hotel have been postponed. your hotel between Sunday, January 15, 2023 and Saturday, January 21, 2023 and you have purchased a hotel room through Warren Hill, Music Getaways, Sol Fest Events or one of their affiliates, unfortunately, despite repeated requests from the hotel, the reservation has not been fulfilled. and after several months of diligent efforts to ensure compliance with our agreements, the third parties responsible for the Sol Fest 2023 event and the Sol Event Comedy Jam 2023 have not remitted contractually required payments to the Hotel for bookings related to the Events. As contractually required payments were not received, the hotel was unable to confirm these reservations and was forced to cancel reservations during Events and without confirmation. The hotel is taking appropriate legal action against such third parties for holding guest funds and not releasing them to the hotel to secure your reservation.

“We apologize for the inconvenience and share your frustration. If you would like to book a hotel room on the original date, please follow the link below to reserve hotel room(s) at a discounted rate:

“Once again, we apologize for these circumstances and hope to welcome you back to Hard Rock Hotel and Casino Punta Cana soon.”

NBC 5 reached out to Music Getaways for comment, but did not hear back.

The sudden change of plans left music fans stunned and demanding answers.

“Music Getaways’ contract says we don’t allow refunds, but in such an unusual situation I don’t think they have any choice but to refund us,” explained Moore.

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