The Government gives banks a month to inform of the measures to mortgaged
The Government wants the banks to give the maximum dissemination of the new relief measures for the mortgaged and report “on an individual basis” to clients who can benefit from the Code of Good Practices within a month after its entry into force.
In the royal decree-law that the Council of Ministers approves this Tuesday, the Executive demands that entities provide a telephone number and an email address where they can answer questions and receive customer requests.
In addition, the text establishes that information will be provided about mortgage relief measures “in a prominent place” on the web of the entities and through its commercial network of offices. In any case, the Royal Decree-Law makes it clear that claims arising from the alleged breach of the Code of Good Practices may be filed with the claims services or ombudsmen of the clients of the entities, and subsequently, with the Bank of Spain.
These claims will receive the same treatment as other claims whose processing and resolution corresponds to said institution or, if it has started its activities, to the Financial Client Defense Authority.
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