Why Outlook, Teams, Sharepoint, and Other Microsoft 365 Apps Crash: NPR

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A building that houses the offices of Microsoft Corporation is seen in Chevy Chase, Maryland, on January 18, 2023.

Saul Loeb/AFP via Getty Images

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Saul Loeb/AFP via Getty Images


A building that houses the offices of Microsoft Corporation is seen in Chevy Chase, Maryland, on January 18, 2023.

Saul Loeb/AFP via Getty Images

Microsoft says it has reversed a routing change that caused thousands of customers to lose access to apps like Outlook and Teams on Wednesday morning.

Downdetector, which tracks reports of software crashes, showed a spike in problems with Microsoft 365 (formerly Office 365) apps around 3 a.m. ET.

Countries such as Japan, India and the UK have reported thousands of outages each as the workday continues.

Microsoft said in a status report that users “couldn’t access several Microsoft 365 services,” including Teams, Outlook, Sharepoint, Exchange, OneDrive, and Defender.

The tech giant initially chalked up the issue to “network configuration issues” and later said it had “rolled back a network change that we believe had an impact.” It updated its status report after 7:30 a.m. ET to show full access to apps.

The company will continue to monitor and investigate the matter, he said.

In 2021, according to the company’s latest announcement, around 345 million people around the world will use Microsoft products. Apps like Outlook and Teams serve as critical engines for many businesses, schools, and service organizations.

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