Why Outlook, Teams, Sharepoint, and Other Microsoft 365 Apps Crash: NPR
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Microsoft says it has reversed a routing change that caused thousands of customers to lose access to apps like Outlook and Teams on Wednesday morning.
Downdetector, which tracks reports of software crashes, showed a spike in problems with Microsoft 365 (formerly Office 365) apps around 3 a.m. ET.
Countries such as Japan, India and the UK have reported thousands of outages each as the workday continues.
Microsoft said in a status report that users “couldn’t access several Microsoft 365 services,” including Teams, Outlook, Sharepoint, Exchange, OneDrive, and Defender.
We continue to monitor the recovery of the service and some customers are reporting the impact. We also connect the service to additional infrastructure to speed up the recovery process.
— Microsoft 365 Status (@MSFT365Status) January 25, 2023
The tech giant initially chalked up the issue to “network configuration issues” and later said it had “rolled back a network change that we believe had an impact.” It updated its status report after 7:30 a.m. ET to show full access to apps.
The company will continue to monitor and investigate the matter, he said.
In 2021, according to the company’s latest announcement, around 345 million people around the world will use Microsoft products. Apps like Outlook and Teams serve as critical engines for many businesses, schools, and service organizations.
But this popularity did not protect Microsoft as a company from the economic downturn, which caused a wave of layoffs in Silicon Valley.
On Tuesday, Microsoft reported revenue growth of just 2%, the slowest growth in six years. In the three-month period ended in December, the company’s total income decreased by 12% and amounted to 16.4 billion dollars.
Last week, the company announced it would cut 10,000 jobs, part of its 200,000 workforce.
Microsoft did not immediately respond to NPR’s request for more information about the outage.
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